PRIVACY POLICY

  1. Introduction
    1. Thank you for using Xploriant! Your trust is the foundation of our services and we are committed to ensuring the security of your privacy and personal information. The information we collect helps us develop our services and maintain a safe community. We are committed to make sure that your personal information is handled properly.
  2. Definitions
    1. All terms used in the Privacy Policy are previously defined in our Terms of Service.
  3. Language
    1. Should there be ambiguity due to deviation of meaning between the English version and versions in other languages, the English version shall prevail.
  4. Information Xploriant Collects
    1. Account Information. When signing up, Xploriant requires certain information such as your first name, last name, email address and date of birth. We request and collect the aforementioned personal information to comply with our legal obligations necessary to provide our services.
    2. Identity Verification Information. Xploriant requires you to provide an identity verification information such as but not limited to images of your government-issued ID and/or social security number or passport number. We request and collect the aforementioned personal information to help detect fraudulent activities and maintain a safe community.
    3. Profile Information. Additional profile information such as gender, nationality, city of residence, language, personal description and personal interests is mandatory for Guide and optional for Traveler. We request, collect, and make the aforementioned personal information available to the public to provide a better user experience.
    4. Itinerary Information. Xploriant requires Guides to provide information about the tour when creating their Itineraries. We request, collect, and make the aforementioned information available to the public to provide a better user experience.
    5. Payment Information. Xploriant requires you to provide certain payment information such as but not limited to bank account and credit card information to conduct payments.
    6. Communications with Xploriant and Other Registered Users. Xploriant records both contents of communication with Xploriant through reports and feedbacks and contents of communication with other Registered Users on our messaging platform. We collect the aforementioned information to help detect fraudulent activities and maintain a safe community.
    7. Other Information. Registered Users may provide additional information by filling out surveys, communicating with our customer support, posting on community forums, participating in promotions, and sharing your unique Xploriant experience with us. Information collected from the aforementioned sources will only be made available to the public with the user’s consent.
  5. Why Xploriant Collects Data
    1. Providing and Improving Our Services
      1. We may use the personal information you share to provide and improve our services such as:
        1. To enable you to access features in the Xploriant platforms
        2. To enable you to connect and communicate with other members
        3. To optimize user experience by conducting research and analytics
        4. To provide customer support
        5. To detect and prevent fraudulent activities
        6. To personalize user experience by customizing Itinerary recommendations and search results
    2. Maintaining a Safe Community
      1. We may use the personal information you share to maintain a safe community such as:
        1. To detect and prevent fraudulent activities and spam
        2. To anticipate any form of abuse of our services
        3. To eliminate contents that (i) are misleading or fraudulent, (ii) incorporate pornographic material, (iii) endorse discrimination, racism or bigotry, (iv) contain violence or threats, (v) endorse illegal activities, or (vi) market illegal substances or endorse substance abuse
        4. To verify the identity of our members and authenticate the information they provide
        5. To conduct security investigations and risk assessments
        6. To comply with legal obligations
        7. To enforce our Terms of Service
    3. Improving Our Marketing
      1. We may use the personal information you share to improve our marketing such as:
        1. To personalize user experience by customizing Itinerary recommendations and search results
        2. To profile your preferences
        3. To send you promotional messages and advertising that may be of your interest
        4. To measure and improve our advertising
        5. To invite you to relevant events
    4. Providing Payment Services
      1. We may use the personal information you share to provide Payment Services such as:
        1. To enable you to access the Payment Services
        2. To detect and prevent fraudulent activities
        3. To conduct security investigations and risk assessments
        4. To comply with legal obligations
        5. To enforce our Terms of Service
  6. Sharing & Disclosure
    1. Advertising
      1. Xploriant only shares your personal information, booking history and cookies within our platforms or with third party social media platforms with your consent and only for marketing purposes. Personal information shared includes (i) email address, (ii) full name, (iii) date of birth, (iv) gender, (v) nationality, (vi) city of residence, (vii) language, (viii) personal description, and (ix) personal interests. The disclosure of the aforementioned information, serves to increase the effectiveness of our marketing and provide you with personalized advertisements.
      2. Xploriant has the right to share the contents of any published Itinerary on any third party social media platforms for marketing purposes. Xploriant will not share removed Itineraries, but is not responsible to remove past advertisements that include Itineraries that are removed after the advertising campaign has started. Sharing the contents of published Itineraries may include related media contents and Guide’s information.
    2. Sharing between Registered Users
      1. During the process of booking ─ including sending, accepting or declining booking request, and making payments ─ Xploriant may share some personal information and booking history to the corresponding Guide or Traveler. The sharing of the aforementioned information serves to provide a better user experience.
    3. Profiles
      1. Parts of your profile are available to the public, including but not limited to (i) full name, (ii) profile picture, (iii) gender, (iv) nationality, (v) city of residence, (vi) language, (vii) personal description, and (viii) personal interests. Visitors of the Xploriant platform, registered or not, may view the aforementioned fields by clicking on the links to your profile. The aforementioned fields are available to the public in order to assist potential Travelers in deciding their bookings.
      2. Parts of your profile are not available to the public, including but not limited to (i) email address, (ii) personal identification number, (iii) date of birth, and (iv) account balance. Xploriant is committed to ensuring the privacy and security of the aforementioned information.
    4. Itinerary Contents
      1. All fields and descriptions in the Itinerary are available to the public in order to assist potential Travelers in deciding their bookings.
  7. Security
    1. Our team is committed to continuously improving our security measures to prevent your personal information from being stolen and/or misappropriated by another party. Should you believe that your personal information has been stolen and/or misappropriated by another party, please report immediately to support@xploriant.com.
  8. Changes to Xploriant Privacy Policy
    1. Xploriant reserves the right to modify this Privacy Policy. Should we make changes to this Privacy Policy, we will post the latest version on our platform, alongside the “Last Updated” date. We will also notify all Registered Users about the changes at least 30 days before the revisions become effective. Should any Registered User do not agree to the amendments to the Privacy Policy, please request the termination of your account by sending an email to support@xploriant.com. If you do not request the termination of your Xploriant account before the date the revised Privacy Policy becomes effective, your continued usage of our platform will be subject to our revised Privacy Policy.
  9. Contact Us
    1. Should you have any inquiries or concerns about this Privacy Policy or our data security practices, please contact support@xploriant.com.